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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-11-23 00:00:00 (xsd:dateTime)
itemReviewed	Phoenix Marriott Resort Tempe at The Buttes
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Great location and beautiful property, but this Hotel is under staffed, under trained and lacks customer service skills common in most Marriotts of this level. It's been a series of little things that all added up to compel me to leave this review. One big thing was that on the two nights of my stay, rooms 3100 to 3160 leaked water due to roofing renovations. I'm talking serious leaks in the rooms and in the hallways. Shoes and socks sopping wet from inches of water. There have been several missteps in service here, but the kicker is that my reservation was for three nights, but on the morning of the second day, I received my checkout notice. Since I was supposed to stay another night, I called the front desk. I asked why and they said they had left me a message in my room on the phone, but no light and no message in the system. When I asked why nobody told me about having to move rooms, the supposed front desk manager said, we'll I'm telling you now in a rude and aggressive tone. Now to be fair, I was upset because of the lack of communication and the attitude of the staff as if I was inconveniencing them by asking for service. When I expressed my concerns and lack of service he said, "people have been complaining all night... What do you want me to do about it?" Since he obviously didn't have proper hospitality training, certainly not common with marriott and my requests to speak with a manager went unanswered I turned to social media. (FYI as a frequent traveler I've literally stayed hundreds of nights, produced many events in marriott hotels) I'm in room 3158 at least for a couple more hours and looking forward to speaking with someone that actually cares about the customer.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Ford

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