The food is pretty good and I like the different 50 cent addons (different cheeses, bacon, etc) along with free stuff (onion ring in the burger along with the usual) you can add on.
Unfortunately service while busy really sucks and their ability to recover is pretty sad. First time I went for breakfast, and they ran out of eggs and then hashbrowns resulting in a 30 minute wait for a breakfast combo. Coffee had been sitting so long it was thick and bitter.
Next time I went for lunch and the printer in back ran out of paper or something, so 10 orders including mine disappeared. Even after discovery, took another ten minutes for them to realize they could just ask the customers for the receipts and work off those. Again over half an hour for a whopper combo, even as they served customers that ordered later.
Other times I went were much better and the coffee was much better the next day.
They really should just give free soda vouchers to folks who wait more than 15 minutes for an order... That would probably cost them five cents and take the edge off the wait.