Awful experiences here. Regrettably, the operator of this restaurant was essentially given the exclusive right to hot restaurant setting food in the terminal beyond the security checkpoint in Terminal 1. For this reason I have dined here multiple times, due only to lack of choice. The food is marginal airport food that seems to be "sexed up" by the Lynn Crawford concept. The burger tried to be gourmet, but the mismanaged kitchen and lazy servers turn it into cold overdone blah that can only be rescued with ketchup (which you have to beg for). The place is busy, due to the monopoly and the volume of travelers going through the terminal. Tables are slow to be cleared so travelers end up waiting in line. When you finally watch uncleared tables for a while, you might get seated. Then it will take a while for your server to turn up and take your order. Be prepared to get stink eye if you have any special requests. Food takes forever to arrive. Average 25-30 mins. Wait time for a table 5-10 mins. Wait time to be served 5 mins. BUDGET FOR AT LEAST 1 FULL HOUR TO DINE HERE. We had enough of that nonsense after so many bad experiences and left to avail ourselves of roast beef on a baguette at one of the take-away vendors who heat your sandwich on a press grill. It was surprising good and served in minutes. It was less than half the price of our burgers and I will never go back to the Hearth.