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  • I have been a loyal Toni and guy customer for 10+ years. I have been going to this particular location now for about five years. Whitney, Rihanna, frielle and Jen are all great. Because of them I'm getting this place two stars instead of -2. My last visit here was a few months back and sadly will be my LAST. Being a single mother I'm limited on time and money. I purchased a Groupon for a highlight and cut to try and save money with them. I booked my highlight and cut on a Sunday and also made an appointment at my nail salon for after I got my hair done. The front receptionist told me that since I was going to be with a level one colorist there was no way I was going to make my nail appointment. I then told the girl that's okay I'll just go ahead and cancel my other appointment. Well apparently to her that meant I wanted to cancel my appointment for my haircut. So, without her saying a word about it, went ahead and canceled my haircut appointment so when my hair was done being colored there was no one available to cut my hair. Again I'm a single mom my time is limited I paid for a Groupon to have both of the services and the girl at the counter decided she was going to cancel my haircut without asking me if that's what I wanted to do or confirming with me Now I understand that people make mistakes so, I went up to the girl and asked her why she had done that and where the miscommunication was. The attitude that I got from her and response was beyond offensive she gave me a dirty look, rolled her eyes and said I told her to cancel it. I know for a fact I never told her to cancel my haircut appointment and she never confirmed with me that that's what I wanted to do. So then I told her perhaps she needed to call whoever she gave my appointment away to and let her know she made a mistake and that that person will have to reschedule. She giggled and said I can't do that. I almost broke into tears I was so upset, I was really looking forward to this day of relaxation and treating myself and this girl not only ruined it for me but made it worse by being a jerk. I was then approached by the manager Kelsey, who told me about three times that there was nothing she could do. I made it pretty clear to her that I was so disappointed in the way I've been treated there I was probably never going to come back. Only then did she all of a sudden have an option to help me out. Her option included squeezing me in with somebody who was in such a hurry she made my hair look like crap. The only thing they gave me to encourage me to come back was a 20% off coupon. What a joke! It's so sad that I was treated like this as a loyal customer who really loves Toni and guy services. I really hope that this girl that did this to me doesn't have a job there anymore as she really lacks in customer service skills. I know that's A horrible thing to say but it was that bad
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