| rev:text
| - Oh, Bicycle Ranch -- where should I begin?
I'll start with the facts.
4 days ago: After a few weeks of research and saving my money, I bought a new bike to commute to work.
1 day ago, I took new bike to this place because it came highly reviewed, it was close, and I was having issues with my rear derailleur when commuting.
Taking my bike to the mechanics there results in an immediate insult to my choice of bike ("Schwinn just doesn't make bikes like they used to").
I decide this might be some passing snobbery or a knee-jerk reaction to bikes not purchased there. If they do a good job I suppose it's excusable.
I decide to leave the bike there. The mechanic says I can pick it up around 5:00pm or so.
Halfway through the day, I get a phone call from the mechanic. He says the tension pulley is defective and suggests I take my new bike back to the store. A few minutes later he calls me again to tell me the problem is 'fixed, but he wants me to keep an eye on it -- and I can come pick it up' (is this so he can actually charge me some money?).
I pick it up, get insulted one more time ("Where did you buy this bike? Toy-R-Us?"), pay $40, walk out, and I'm immediately able to reproduce the same problem.
In (previous reviewer) Sarah's defense:
It appears that ownership of this store changed in August 2008. This is clearly posted at the entrance to the repair shop in the rear of the store. Whatever awesome sauce this place had previously has been replaced by epic failure.
Now for the review part:
Clearly, you have rehearsed your insults, Bicycle Ranch. They were brief, to the point, and delivered with a polished arrogance. You get a star for this.
Catering to the super-rich set in Scottsdale is brilliant. Positioning your store directly to the left of a 'Target' seems like an odd choice of location though. -1 star.
Your service needs a bit of help. $40 for some wonderfully delivered insults is one thing, but $40 for some insults + a bike that still has the same problems as when I brought it in is just sloppy. -2 stars.
Not having any bikes in the store that I would be interested in (or could purchase for under $500): -1 star.
End result: Fail.
Verdict? Patronize one of the 4 other bike shops within a half mile of this place. You'll get better service, much fewer insults, and at a fraction of the cost. The new ownership of this place needs to shape up or leave.
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