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  • Century Link has been nothing but HORRIBLE since day one. I got service for the first time with them in Aug 2017. By November I had 0 service and was having to reboot my modem three or four times to finish a movie on netflix. I called in about 10 times and no one on tech support ever had any answers for me. I had my service shut off. In April 2018 I called back in to get my service reinstated and I made it very clear to the lady I spoke to I DO NOT WANT THEM TO RUN MY CREDIT AGAIN. She told me they still have my last credit run from Aug last year so I will not have to worry. I explained to her I am applying for a house the next day and the one thing i was told to do to make sure i get approved was to have 0 new hard inquiries. The lady I spoke with said word for word "I guarantee you will not see anything on your credit." So I let her reinstate it. Now this morning (the very next day and the day I am supposed to apply for my loan) I log in to my credit report and what do i see??!?! A HARD INQUIRY FROM CENTURY LINK!! I called back in and was on hold for over an hour then was transferred back and fourth 7 times. Everyone kept telling me there's nothing they can do. Everyone was so ridiculously rude and didn't seem to care at all. Someone finally told me they were going to give me the number for corporate and I called to find out they lied and it absolutely was not corporate. It was a department that deals with escalated issues. So I again for the 7th time explained what was going on and what she told me was there's nothing they can do. This is absolutely ridiculous!! This is not a mistake on my end what so ever. Now I am about to go apply for a house and the one thing I was told by my lender to do was not get any new hard inquiries and they wont fix this for me. If I get denied for my home loan because of this I will be bringing this to 3 on your side in AZ to ensure as many people as possible know how HORRIBLE Century Link is. I do not and will never recommend this company to even my worst enemy. They have the worst customer service I could imagine. I would give them 0 starts if that was possible.
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