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| - Very, very, very disappointed in this place. Not only is it already grossly overpriced, but the waits are often unbearable- both take out and dine-in. The whole point of Ritual is to avoid wait times, but I've always had to wait every single time- even if I go during the time that the app tells me to.
Today was a whole other animal. My colleagues and I went there for lunch today to catch some sun and enjoy our break and this was actually some of the worst service I've ever had- not to mention that almost everything we ordered had something wrong with it after arriving over an hour after we sat down.
Lets start with drinks. Mimosas and caesars. 5 minutes go by and only the mimosa comes out because they're out of clamato as we can see other people on the patios with caesars. I do believe they were out- but that's when you send someone across the street to buy some.
Next, lunch orders. Pretty simple orders across the board- nothing fancy. Over an hour goes by and us having to ask about it twice (not once did we receive an apology from anyone about it) and the food comes out- either incorrect, cold or not at all. We all made do other than the one that was seriously wrong, but the one hour, twenty minute mark, we finally just had to ask for our bills and for that one replacement meal to just be doggy bagged because it STILL hadn't come out. The manager said, personally, that he'd go back and whip her up one right then. He also apologized but said they were slammed- understood. I've been there many times and have seen that it's always quite busy- but this is beyond anything that's reasonable, honestly. Nothing was comped other than the incorrect meal that they brought to my colleague and would have thrown out anyways. 1 hour and 20+ minutes for breakfast food and without an apology from our server- who seemed annoyed when I asked for change when I paid. I have only ever not tipped once before- and I still actually feel guilt-ridden for doing it again, but I will not pay for such poor service- nor will I go there again. Literally, had she popped over once every 20 minutes just to check on us and apologize for the food taking so long- literally anything other than ignoring us- I absolutely would have tipped her. I'm not sure if she didn't put our food in or if the kitchen was really that backed up- but that's an issue that needs to be resolved on their end of things and shouldn't cost customers any more money out of their pocket for mediocre service and sub-par food.
We did have one really great experience on the patio once recently- and a girl with shoulder length hair and a nose ring served us. She was wonderful- so that's why we decided to come back. It's too bad- great patio otherwise, unfortunately.
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