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  • WORST pool building experience I have ever had! We went with Dolphin after it had been recommended to us by a couple of friends. We worked with Craig to design our pool, and that's where our problems began. Craig had us sign off on a blue print that we approved, and then gave our foreman a DIFFERENT blue print for the actual job. He tried to short us on our patio square footage because of an error that he made. Thankfully my husband and I caught this mistake before they began the patio! We spoke to our foreman and he said that we would add the square footage on for us. Thankfully this was a promise they kept! As soon as the project got started, everything went really quickly! The digging, electrical, shotcrete, and tile, and rock waterfall were all done in a super speedy manner and on time or before they were scheduled. Our foreman told us that we would be swimming on May 1st. On April 27th we were scheduled to start our patio. The supplies had been sitting there for two days at this point. They started the coping around the pool on time, but then work abruptly stopped. They said that they needed more supplies and that they needed to wait for the supplies to arrive. Let me just say that it is now May 16th, my patio is still not done, and Dolphin has done nothing about it. Every time my husband called to ask for an update or to let them know that there were no workers at our house, everyone he talked to acted like they never knew we were having issues. They could never give us a straight answer. They still don't know when our pool is going to be done. Needless to say I will tell anyone I know who is getting a pool to ABSOLUTELY NOT use this company. They have been HORRIFIC to work with and if I could go with a new company now, I would! Take your money elsewhere, to a company that will do what they say they are going to do, and where they value their customers. Dolphin is NOT that place!
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