Came here this morning for a smoothie mid-morning. There were a few people sitting down with their food/smoothies and I could tell one guy was standing and waiting around for his order. There were three employees working at the time. I walked up to the counter and nobody acknowledged me. The employees were frantically running around not paying attention. Finally, what seemed to be the manager looks up a few minutes later and says "we will be with you in a few minutes folks." I look behind me and there are now about 10 people waiting behind me to order. Minutes go by and he comes over to take everyone's order in line. I was the first person in line to order. He gets through the huge line of orders but there isn't anyone making smoothie orders as they come in. When he's finished taking orders he starts to make the smoothies but he wasn't making them in the order he rang them up in. I saw people in line behind me get their orders before me. I asked an employee if they called my name already and I missed it. I overheard her asking the manager and he rudely said he was backed up. When he called my name when my smoothie was ready I said thank you and he just handed it to me and walked away. Poor customer service and the manager had a terrible attitude. If that's the way he treats his customers and staff during a rush he's clearly in the wrong business. Took over 30 minutes to get a smoothie when I was the first one in line!