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| - About 2 weeks ago after being totally against vaping, my co-worker decided to go into the store and purchase a new pen along with 2 bottles of vap juice, and she was given a great deal by getting one of the two bottles for free along with a free upgrade on her evo pen top. Because of the deal that she had gotten, I chose to go in immediately after her to purchase my own. I wanted the exact same thing that she had gotten however Tom which is apparently one of the owners told me that the less expensive pen top would work just fine, and while I did not get the same deal as my co-worker, Tom did discount the juice bottles slightly. I was so satisfied with what I thought was good service, that when there was an issue getting my receipt printed, I said I would be fine without my receipt. My intention was to go back into the store the next day to purchase a set for myself and my boyfriend until I got back to work and realized that my co-worker had a better working pen top than I had. Not only that, THE OWNER didn't even bother mentioning their loyalty card. That caused me to feel as if I didn't get the good service I had bragged about and it made me not want to do business their again feeling as if I had just been discriminated against. After all, my coworker happened to be Caucasian, and so was the other guests who were in the store along with me who had also gotten a better deal on their purchase while I am African American, but I chose to turn the other cheek and continue on with my purchase anyway.
Well, after using my pen for over a week, most of my vap juice was being wasted because of continued leaking. I took my purchase back into the store simply wanting to exchange my pen top for a better quality one and PAY THE FULL DIFFERENCE along with purchasing another bottle of vap juice. Well, after spending almost an hour with the gentleman in the store who had to call another co-worker for assistance pulling up the receipt and then actually over hearing the conversation he was having with the owner Tom who seemed to not care about providing respect to his customer. I didn't go in the store asking for a handout. After feeling discriminated against, I chose to go back into the store to see if they would handle my situation in a way that would allow me to walk away feeling like this business actually cares about providing good customer service to every single on of their guests regardless of the amount of their purchase. had the service been up to par, I would have followed through with what I originally wanted to purchase. Im all for supporting local businesses but at the exact same time, I am also all for receiving quality service and for receiving respectful service when needing a issue resolved.
Not once did the OWNER so much as even apologize for NOT mentioning the loyalty card, or for not ensuring that I actually received my receipt. For there to be so many good reviews, Im sure that my one complaint will be over looked. What I do hope is that this complaint will reach the OWNER in a way to cause him to be more mindful of how he handles each one of his customers... and another suggestion would be for him to make sure the guest cant hear him badmouthing them to his employee.
Oh, and furthermore, I ended up exchanging my faulty pen top and paying the difference only to receive ANOTHER FAULTY pen AND HALF OF MY VAP JUICE completely wasted. I immediately took it back to the store with my receipt and Mitch, simply wiped it off, and replaced the filter and did nothing for my wasted Vap Juice.
I will find a different local business to give my support and business to.
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