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  • I have three dogs and have been coming to this veterinarian since I moved to the area a few years ago. A couple if weeks ago I took in two of my dogs to be treated. I was told that I was being given 3 ml of a medication that I would give to one if my dogs twice a day in .12 ml doses. I was told this should last me about a month. I used the syringe that was given to me by the dr. and gave my dog exactly .12 ml twice a day as directed but the medication only lasted a week. I returned a check up call from the office today and let them know that I was not given as much medication as I was advised I was getting and that it only lasted a week. The person I spoke to left a message for someone to call me back. I did get a call back from Kate with a voice mail while I was at work. In the message Kate stated that the dr wanted to see my dog again and that I should have been giving my dog .12 ml, the meds should have lasted much more than a week, and that I over medicated my dog. I called the office and asked to speak to Kate. I told her that I medicated my dog exactly as instructed and that I have her .12 ml twice a day. She insisted that I was given 3ml of medication and that had I correctly medicated my dog it would have lasted longer. She refused to admit or entertain the idea that someone on their end may have made a mistake when measuring the medication that was give to me. After a lengthy argument in which she did nothing but insist that the error was in my dosing and not in their dispensing and a very insincere apology I hung up. So I have now paid 300.00 for a vet visit, which included medication that was not dispensed to me, and my dog still has the same issue she was seen for AND I am looking for a new office to take my dogs to so I can pay someone else to see my dog for the same issue that should have been resolved with our 300.00 visit to Paws. I will be visiting the office tomorrow to speak to the dr. And request a partial refund for the medication since I paid for more than I was given as well as to pick up my pet's records.
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