If you want quality workmanship with a smile, I would highly recommend going to Chagrin Shoe Repair. I have been utilizing their services for 8+ years and I have been more than pleased by all of their work. I take high end products to them - Jimmy Choo, Balenciaga, Kooba - because I would not trust anyone else to complete the repairs. They are reasonably priced and I am a firm believer in "you get what you pay for". I even drive 20+ miles to take my belongings to be repaired . . . I pass many repair shops in my drive to come see them and I would never go anywhere else!