So I came here that grand opening day. I really did not want to be the one to write this review. Many people said they waited a long time like 2 hours or so. I expected this. It's fine. I was not upset about the wait at all.
I only waited about an hour because I came at 4. I was expecting a wait and we had a party of 5. They were doing their bogo offer. My brother came Friday and I guess they weren't doing it anymore.
Their food was not actually that bad. Their salmon was good and the oysters too. The salmon tartar I think was also really good. Their amaebi was a tad bit off. It wasn't that great. The uni's color was off too. But the scallops and super white was not bad. The rolls were alright too. I forgot which rolls we ordered. We were hungry and the food was coming slow.
Don't get the tempura. Too much batter and it was soggy when it got to us.
So why was this an awful experience? It truthfully was not the wait, the staff, or much of the food. It was specifically OUR server. Why?
He kept pouring cold tea. He kept forgetting to get our miso soup. We probably asked 6 times. He kept saying that the cooks know. However, we sat right by the kitchen and it's your server that's supposed to get it for you from the soup pot!! It was ridiculous. This guy was out of it!! When I asked for his attention he says yes? Then literally looks at you and walks away...
When we asked the other servers passing us, we got all our stuff literally right away if not immediately not too long after. The girl server who was at the station closest to the restroom helped us. The minute we asked for the miso soup, she went and grabbed it. Bam done. When we asked for hot tea, the tea was actually HOT. She was great. Our assigned or designated server AWFUL. He plain just looked inexperienced. Either that or didn't care. I get it you're stressed cuz it's busy, but that's the food industry... the other servers never dropped the ball like that...