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  • This company did an emergency repair for me a few months ago, so I went to them again to repair a leak, and to give me an estimate on re-routing some lines. The plumber, Dan, did a good job fixing the leak (which involved replacing a standpipe), and then confirmed an issue with the water heater that we had suspected, an underground leak. In the process of doing this, he (hopefully inadvertently) turned off the water heater without telling me. As a result, we had no hot water, and were panicked that the leak had gotten much worse. I would probably have used MC for that repair (having not yet figured out that Dan had turned off the water heater), but they were unavailable and I chose another company. I also asked Dan to install a shower head while he was here, for which he quoted $49. Since he was already doing $200 in other work, and since installing a shower head takes about 3 minutes and no materials, I thought this excessive and told him so. He responded that "this is our standard charge, no matter what else you're having done." When I reminded him that this was a 3 minute job, he shrugged. I installed the shower head, which did in fact take 3 minutes. I'm giving MC the benefit of the doubt and choosing to believe that Dan didn't intentionally turn off the water heater to hasten our decision; otherwise this review would be 1 star.
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