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  • I have dined in this restaurant several times before but a recent experience of service was quite a disappointment. To be fair, the food itself is good and reasonably priced. It was good enough for me to consider bringing a couple new friends in to try the dishes. I called the day before to make a reservation for a party of 8, which was necessary as I know the place is small and seating is limited, so the restaurant may need this advance notice to set up. The reservation was reconfirmed to ensure that we will be accommodated. (I spoke to a guy over the phone but didn't get his name) It was to our surprise that when some of my friends arrived on time, we were rejected and denied that a reservation ever took place. The restaurant told them that they were busy and it is not possible to even accommodate for a group that large. With disappointments, our group left to a nearby restaurant instead. I called Sushi House later on that day to inquire on what happened, and it turns out that the reservation was indeed made but the recorded notes may have been overlooked/missed by the restaurant staff. The person on the phone was apologetic but nothing else was offered for the oversight on their part. A nice Sunday afternoon gathering with friends turned out to be with a lot of last minute hassles in trying to find another place to eat, which was all unnecessary. That is a whole point of making a reservation and when a large size of group is expected, it shouldn't have gotten missed like that... I don't know what else to say, but it's likely that I will not be a returning customer.
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