I go to katie for my gel builder. She was the one to suggest I start using hard gel since I constantly have my nails break off and tear. I love the way she shaped my nails to look very natural. I was really impressed when I brought in my own polish because I wanted a specific color they didn't have.... The next time I came in she had ordered it and had it ready for me. I usually go 3 weeks for a fill and they still look great.