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  • Worst Panera EVER. It deserves negative stars. I walked in and there was not a single employee to be seen. Once someone came out of the back, he wasn't actually an employee that could get food or make espresso drinks. When he got more people out from the back, about 5 people started walking around, but only one person took my order and made everything. The others just stood around while one employee tended to me. Side note: I had ordered online for pick-up and was late to the pick-up time, so the food should have been ready to go. I finally got my food and drink, the food was mediocre and the drink was wrong. I ordered a cafe mocha with almond milk and it tasted like they forgot to add the mocha sauce to it. The "barista" kept having to ask the manager questions on how to make it and what to do. Which brings me to my last complaint. The manager. He didn't interact with me ONCE. I never received an apology from anyone for the lack of customer service and absence of employees when I walked in. Nor did I receive an apology for not having my online order ready for pick-up when I arrived like it was supposed to be. His employee had picked up a phone call that was for him, he asked who it was, they didn't know, and he rudely said "well, find out," and made them get back on the phone just to ultimately tell the person he "wasn't available." This Panera needs a complete restructuring and needs all new staff, or needs to be shut down. I'm pretty sure the only reason they're still in business is because of the area they're in(the busiest intersection in town). I will be going out of my way to a Panera farther away just to get better service and product.
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