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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • My insurance company recommended Safelite to fix my windshield. I was told on a Thursday that my windshield was custom and had to be ordered from my dealership, and for that reason, couldn't be fixed until Tuesday. Not a problem - so I re-arrange my day and take off work to make sure I'm available during the scheduled time of 8am-12pm. 8:30am rolls around on Tuesday and I had not heard anything from someone at Safelite. I bring up my email to check on the appointment time, clicked to go to my service appointments on the website, and that's when I saw that I had no appointment scheduled. I was able to finally find the invoice associated with my claim. That's when I saw at the bottom of the page where someone had written that they tried to call me last Thursday to let me know my windshield wouldn't be delivered by Tuesday, but my mailbox was full. Weird, since there was no notification on my phone that it was full. I called the store and told the lady I was supposed to have an appointment today, but didn't see anything available. Seriously one of the rudest people I've interacted with on a customer service level. She informed me that my windshield had not been delivered and that they tried to call but my mailbox was full. When I told her that they only called once, she responds "yea? Your mailbox was full". I asked her why there was not another attempt to get in touch with me, or maybe send an email. Her response was again, that the ONE time they called, my mailbox was full, but apparently did their "part" on attempting to contact me so who cares. I'm really appalled by her attitude and lack of empathy or help. Her bad attitude got even worse when I asked to speak to a manager. The call ended and I still have no idea when my windshield is going to be fixed. If possible, I'll be having another company pick up my windshield and replacing it!!
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