So my only dealings with the company came today when I called to inquire about replacing my screen on the door. I was told they do not offer that service and the person they would normally recommend is gone for the summer. I was about to take it for what it was when the woman on the phone said "Wait". She proceeded to let me know of some more options and referred me to a chain for my needs. She let me know her company would be there if that wasn't the route I wanted to take in the end. I realize that some have had some interesting interactions with this company, but when someone takes the time to try and point me in the right direction when they don't have to, it is much appreciated! Thanks again!