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  • Awful experience... First I went to the kohls on Arizona Ave and Willis to exchange a hoody for a different size as it didn't fit. Note I was in the store over 20 minutes and no one offered to help. I ended up walking to the back to customer service for her to tell me they do not have the size I was looking for but the store on baseline and stapley has the right one in stock. I returned the hoody and came to the other store a couple hours later. I looked for at least 20 minutes with no luck. I ended up going to the jewelry department for help because no one was around to assist. She called someone over and they looked up if they had the hoody in stock. They still had 2 but after me and another employee looking we came up with nothing. What a waste of time in every aspect. Wasted my gas to drive here wasted my time searching in the store for not only the hoody they said they had in stock but an employee to help find the hoody as well. I won't be shopping at kohls anymore.
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