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  • Just recently went to a Hero Burger location downtown for lunch with my family. I think I may have made a big mistake on doing so. I normally go to the Mississauga or Brampton locations and they are not as horrible as the downtown locations. I have doubts on whether or not this franchise actually pays attention to careful hygiene. I recently dined at the King & Jarvis location with my family over the weekend and it's cool because they have a convenient location. But here is my story. My boyfriend, Nephew and Niece each ordered a 6oz Burger with fries. The fries were soggy and tasteless and I think when the chef put the fries on our tray, some of the fries tipped over on the counter and front counter person used her dirty hands to put back the dropped fries in our fry cup. Grossness #1 Most of the tables at this location were not properly wiped down and had sticky drink marks on the tables and oil marks on the seats. Grossness #2 Garbage bin was over the top full and had a rancid smell. Grossness #3 The washrooms, I cannot even begin to tell you how disgusting the washrooms were. Sinks were filthy, mirror not wiped down and the toilet? For an expensive food place, I expect a decent washroom. Grossness #4 Enough with the grossness of this, now on to the actual Burger. This company needs to work on consistency with each location because every different Hero Burger I go to, my Burger is either too dry or pink in the middle. Specifically for this location, my boyfriend's burger was dry and my niece's burger was under-cooked, kind of mushy in the middle of the patty. My nephew didn't complain though except for his fries. All in all? I would not recommend any downtown location, or maybe any location now after this experience. I used to love Hero Burgers, but it has gone down hill since the last time I visited one. Not to mention, the prices went up too, which will definitely not make me want to come back! Adios Hero Burger!
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