I just got back from my first wax at EWC. The front desk was very nice, everyone was very nice. I really liked my waxer as a person, but she was not very thorough.
It was my first time there, but I had been going to another waxing spot. Even though your first "bikini line" wax is free, I paid a little extra to get a "full wax" (+$16) and the "inner thigh" (+15). Despite getting these add ons, I still had a lot of hair left over and A LOT of wax. So much so, that I thought about using Nair when I got home. I didn't b/c I know that I'd be hyper sensitive right now, but I really wanted to since there was so much hair left over.
I know that each esthetician is different, so I am going to give them one more chance with another esthetician, but I was disappointed. I did like the use of the different gels to reduce ingrown hairs and such and will report back later if they actually work.