I agree, worst service ever! I went in to return some items today that I purchased online. The girl asked what was wrong and I told her that the quality was just very poor and I was sad about how their quality is going downhill(I used to work at an Ann Taylor store). She looked at me like I was garbage an asked if there were any noticeable stitches coming out- no, that is not the only thing that makes something poor quality lady. After terrible looks because I didn't have my original card, she finally had some other girl do the return and that girl was extememly snotty too- hello! You didn't make these clothes right, why should they be offended? Snottiest sales ladies ever- besides the ones at JCrew at Westtown Mall- those were bad too. I will not go back to either now.