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| - 3.75 stars - I am very conflicted about my experiences at Tula. It is a friendly and clean salon. They're always busy when I'm there.
I first visited on August 6th - I really needed a fresh haircut before I went on vacation. Tula was able to fit me in on the same day I contacted them! I was so excited thanks to the great reviews on Yelp - and the fact that Tula is about a 5 minute walk from my apartment & work. I was greeted upon arrival and sipped on a glass of infused water while I waited for my stylist. Lena was phenomenal! She really listened to me pour open my heart and soul about my hair and what kind of style I wanted from my visit. The cut was perfect - just what I wanted. No fuss, no muss, and $60. I was in and out very quickly, with an appointment scheduled for 3 weeks later about a color consultation. This was a hands-down IDEAL experience at Tula. I loved my cut and was so excited to continue working with them on my hair.
The day of my consultation, I had to cancel my appointment via voicemail, but asked that they call me with availabilities to reschedule. And they never did.
A few weeks later, my hair needed trimmed and I was (mentally) ready for my consultation. I scheduled my appointment for September 24th. First, I met with Lena to discuss dyeing my hair back to my natural hair color (a dark blonde/light brown that I've lightened over the years), but with golden undertones so it wouldn't look too ashy (bad hair color experience in college with this result). She also showed me color swatches of the dyes she was going to use. Lena set to mixing my color and then applied it to my head. After waiting the standard amount of time, my hair was washed, but more dye needed to be applied to the length of my hair, which added more time to my wait. Next, I was back in the styling chair for my trim and style. Now, I wear glasses and I'm pretty blind without them, so I had no idea what my hair color looked like during the style. Upon reveal, I was shocked to see how [dark brown] my hair was. It was definitely [not] what I was expecting or what I wanted. I paid my hefty bill (which was almost double what I was expecting to pay) and went home.
Again, I was shocked about my bill and contacted the company about my receipt. The owner kindly responded to me with the individual prices of my hair coloring and my cut. Cut? Yes, I was charged for a cut ($60) when about half of an inch of hair was removed from my head. I understand that they are a business and everyone needs to be paid, etc. But when I asked for a partial refund for the cut, since I was told I was being given a trim, not a cut, I was denied because "We don't have a different price point for a 'trim' versus a major cut." I did not mention my dissatisfaction with my hair from the salon, just that I felt that a trim was not worth $60. I knew there was no arguing with them - it wasn't worth the time and they already had my money. It's better to just move on!
I am not sure if I will return to Tula. It may take a while for the bad taste of this last experience to wash out of my mouth. About as long as it'll take for me to wait for their dye job to fade.
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