This place seriously needs an upgrade. It's like the dead zone in there. The whole place is dated from the stained carpet to the non-digital/electric menu board. Very uncomfortable and non-reclining seats. The worst part and biggest reason why I'll never go back? When our movie started the sound didn't work. A few people left the theater to find the manager to report the problem as the movie continued to play on without sound. The manager said she wasn't able to restart the movie (because they use traditional film, not digital..and yes you still hear the clicking of the film as it feeds through the projector). I told her I wanted our money back because I wasn't interested in watching 98% of a movie. She promptly gave us 2 free passes for another film. But I didn't care about the passes. I just wanted my money back but she wouldn't budge on that. Forget this joint. It surprised me because Chagrin Falls is a nice area but they have the shittiest movie theater. Skip it.