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type	rev:Review
dateCreated	2017-10-01 00:00:00 (xsd:dateTime)
itemReviewed	La Residence Steger
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I came across these reviews today, but was taken by Lilly C/ 5/18/2016. It was though she was reading my thoughts over a year later. It is a long story which I recently addressed to Atria's head office in Kentucky and to Christie Grange, in charge of Canadian Facilities. They listened to me and were extremely concerned about various issues as those expressed by me and Lilly C. I spoke to them even before I read this review today. However, a year later nothing has changed BUT hopefully things will NOW! Thank you Christie for your time and caring about what I had to say. The elderly, especially those who are ill should never be taken advantage of. I sometimes felt that the staff could be rude by comments heard in the elevators. Also, thank you Sarah who is now the new Director at Residence Steger. With her expertise, changes should take place soon. My beautiful, dear mother passed away on August 30,2017. She was at Atria 3 years. I was her voice because my mom never liked to complain and refused to ask for help when needed. Everything said about Personal Touch is true. I could never reach Dr. Levi to inquire what was being done even when I felt my mom was not on proper medication. They do not hire RN's and many of their staff are heavy smokers. I could smell it on their clothing or even worse, watch them puffing away outside. What type of accreditation is required to work in a private health care facility in Quebec? I was at a disadvantage, because I lived in Arizona and could not be there at all times for mom who only had me. I was hoping to place my mom elsewhere but again, no other beds were available/Elder Care, etc. I never received condolences or a phone call from Personal Touch( Daniella or Jasmine)when my mom passed! Enough said for now, rest in peace Dear Mom. If more people were like you, it would be a better world.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Donna

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