I noticed a lot of people gave this place a bad review because of the service. Its a very busy place and i can see how that can happen, although thats not an excuse, they should hire more/better staff.
i consider myslef lucky since i didnt have a bad experience and i actually loved my good. I had the chicken Shchnitzel, was cooked just right, not dry at all. and the side dishes were very good as well.
one of my friends had the wrong pizza delivered to him and had to wait a very long time for his food to come, but everyone else seemed content.
the outside area has a very nice view when the weather is nice (which is almost never in Toronto) so again, as a visitor i consider myself lucky since it was a very nice day.
I probably wouldnt go back there just because there are plenty of better options around town.