| rev:text
| - It wasn't the best experience and we love Black Bear, or maybe just the one by Tropicana and Jones. We went on Monday at 2 PM, so it was a little bit over the lunch craze. The restaurant is almost empty save for a few people having a late lunch. We were seated at the booth across from the bar counter. Normally, a server would be with us even before my butt hit the chair, or the person who met us in the front would ask what beverages do we prefer, but this time it didn't happen and she told us that our server will be with shortly. After a few minutes, there was another lady server that came to us. Didn't introduce herself and promptly asked if we are ready to order. We noticed that she didn't have any pad or pen with her so I was thinking, hey she might be pretty amazing since my SO is very specific on things that he wanted on his burger. As we were telling her what we wanted, she kept on patting down herself obviously looking for something, checking her pockets and in a drone-like manner kept saying 'uhuh' when we told her our order. Now this is a red flag.
It took them 5 minutes total to give my SO his coffee, which normally they would serve us in an instant and then forgot my hot water with lemon but instead gave me a cold water with ice. While all of this is happening, another server came, he introduced himself as Bernard and said that he is our server. Now I'm confused. Why did the first server asked us for our order and not write it down and messed up the drinks, the first part of the meal, while there is actually a person who is assigned to that area? Couldn't she have said that she's only going to get our beverages while we wait for our actual server? So we needed to repeat our order for Bernard once again. After my side salad came our food came 15 full minutes late or more that that. I'm not usually an adamant ass that times everything but I am observant. Probably there are hundreds of reasons why the food was late, maybe they were still slaughtering the cow that was to be processed for the reuben that I ordered or for my SO's burger. Or when the place is packed and really busy or feeding two huge groups of some varsity team, but this was MONDAY at 2 pm. IT WAS EMPTY.
What really got me disappointed were two things: First, the two ladies that sat at the counter while the whole mess with the lady server and Bernard coming to us, so yeah we've been seated for quite sometime, RECEIVED their food FIRST before we did. And as I remember, theirs were sandwiches as well. The second one was really the cherry on top. When Bernard, I believe remembered that we haven't eaten yet, or saw the anger and disappointment in our faces, he reminded the cooks of our order, and the cook answered in a clear voice that we actually heard it said: "It already went out." Now, both my SO and I looked at them and started to listen. Bernard, with the discomfort on him said to the cook, "No, they haven't received it yet." and just to make sure he looked over our table again and proceeded to tell the cooks what we wanted. While they're having that discussion, we are getting more angry, hungry and disappointed. And as for Bernard, he went on serving the food for the other people that sat down LATER than us. He didn't even acknowledged the mistake or even went to our table to apologize and tell us that our food will be out shortly. THERE WAS NOTHING.
When we finally received our food, I was just thinking to myself, hey let's just eat, pay and get out. As I said, my SO is very specific on what he wanted, and this man used to work for diners and restaurants so he would know if your food is a few hours old and just heated up. He told the two servers twice, that there shouldn't be any tomato, sauces, or mayo. Lo and behold, a tomato was dangling in the sandwich. If he has allergies towards the tomato, this would be a great LAWSUIT. So lucky, lucky us. We stumbled upon the absent minded crew of this particular branch.
So after we ate, though my SO didn't eat half of his sandwich, I was waiting for someone to at least bring the check. So again, I looked over to the bar counter, where a man was talking to the cooks and saying hi to to employee who was about to clock in. I was trying to get his attention, while my SO was posting a review in YELP about them, and finally! made eye contact. But got ignored. He walked over the counter and then disappeared. Ok, now we decided to just leave and pay up front without the bill. When we told the girl by the register what happened, who else would come to the rescue but the manager who made eye contact but didn't even acknowledged that we might need something. I believe Corey was his name. My SO explained to Corey our disappointing experience and he promptly said, that he will take care of the bill. I will be more inclined to say Thank You for that if he didn't roll his eyes as if we're giving an excuse not to pay. All in all, NEVER AGAIN on this branch.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)