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  • My update: I am very glad Dr. Day had the manager call me to resolve the issues I previously posted about regarding scheduling and my bad experience. For many of us, braces are a first and one time experience so my frustrations came from staff desensitization. She called to address my specific concerns and worked with me to book my appointments in advanced. She was also very caring in getting my insurance questions resolved and making me feel like I am a priority! It's nice to know customer service exists in the medical field! Also, I didn't get to review the techs last time, but I've never had any issues with getting work done in the back. They are very gentle and attentive to your treatment. For example, when I told my tech that I had major blisters, she made sure to cut the wires and bend them so that it wouldn't happen again with the next set of wires. WORKED! She also gave me extra wax, antiseptic ointment, and gave tips that would help if I was in pain! Thanks for the call and treating me like not just a patient but a customer as well.
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