Giving this place one stars for fixing the problem but should be one star for the way it was handled should be zero. Came in to this god forsaken place tonight to have a nice quick bite during the rain storm. Greeted and ordered which was amazing, cashier was very friendly. I ordered the mess burger which sounded great on the menu and it was an ok burger for what is was. Here is where they went wrong, wife ordered build your own burger. Normal patty wheat bun some toppings and mushrooms with NO CHEESE. Burger then comes out with a corner with cheese on it not a big deal it's a corner she picks it off; must have picked it up from another burger on the grill maybe even mine that's fine. No big deal, I start to enjoy mine little by little it's good. She takes one bite it looks pretty good into the second bite she asks about how pink it is and it looks way for pink than mine but we continue so she picks the meat apart to find the constinecy of a burger should not be served at that quality of pink. I don't have to be a food science major to tell you that once a hamburger is ground up the skin tension is broken and the germs and bacteria can enter the patty. Steaks are ok the eat rare never a hamburger patty, no tensile strength to protect the meat from bacteria penetrating it. I take the 2/3 of my wife's burger back to counter greeted once again by a nice gentlemen who responds approiately then takes my burger and I ask that I get a new one that could be cooked a little more. I work in the customer service industry as well and understand aspects of customer service, our interaction was pleasant he said I'll take care of it I smiled and thanked him. Then enter whom I'm guessing was the manger a tall man in a green shirt with blonde hair carrying the new burger, he slings it down asks that she cut it open to make sure it's cooked "to her perfection" which is fine I understand that. Then proceeds to tell us that listen folks we cook things automatic here so (in a very condescending tone) you need to make sure that you order it well next time so we don't have issues you like. We said oh sorry we didn't understand that, thinking to my self that in an automatic process my burger was on a different rarity scale than hers and that you should serve something that is cooked to a reasonable, edible tempature that can be consumed. He also didn't return with any fries that she hadn't barely touched that disappeared with the original burger.
Give this place a chance on the surface only to be shot down and talked down at by upper management and get served raw/barely cooked bloody burgers.
Horrible