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  • As a former retail manager I understand the challenges managers face daily, but today I had the worse customer service by a manager . Trying to return a $49.00 vacuum purchase 4 hours prior was a nightmare. I had forgot my receipt at home but told the customer service gal that I purchased it at 8 am this morning at an express checkout in their store and provided them with the cc I used to purchase. I was just told she couldn't help me and a manager would come over. When the manager arrived she was already annoyed and I was told by her (Anna) that she was busy and would get to me when she could. So I waited. When she did come back she again was annoyed that I didn't know exactly which register I had made the purchase at, so I again explained to her that it was at 8 am express checkout. Unhappily she looked up the purchase and found it within 2 minutes, but at that point she turned around and looked at me and said "we will not look up a purchase for you again, I have found the receipt but you cannot have it"she then threw it on the counter and walked away. At that point I was in total shock of being treated like this and stood again and waited for a customer service rep to help me process my return. After having to ask one to help me I asked her why I was treated like this and she just said anything over $50 requires a manager if you do not have the receipt - well, as I mentioned the item was $49 and some change - not over $50.00. Nor was I ever told that I could not return or exchange anything over $50 without a receipt (but why would I have been told that when I had purchased an item under $50!). I would have happily exchanged my item and continued to shop but that was never offered. Even as she scrolled through the purchases I had made using the cc you think she might have noted that I am a regular walmart shopper - not a scammer. She never once apologized for treating me like I was just another inconvenience in her day or thanked me for shopping at walmart. No worries - I won't shop again.
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