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| - I don't even know where to begin on horrible this place!!!!! I have heard people rave about this place, which I think is due to the hype of celebrities going there....,
I went for the first this past Friday night and my cousin and I had a 7:30pm reservation for 5!! Of course we had to wait an additional 20 minutes when we got there, while watching people who came after us with similar party sizes go before us! It was not until we asked again they said oh your next! (Of course) The hostess were rude and had the attitude they were above looking at anyone while speaking to them...
After being seated it was 15 minutes before our, no personality server came to our table... She then explained that there is a $2 fee per glass of water (which is insane) it is tap water in a glass bottle!!!! Who does that?!?!?
We ordered an appetizer (fried macaroni) which came out cold and besides this she gave us no plates or utensils (guess we should use our hands and lick our fingers)....
I received the wrong drink (which I was still charged for when the bill came). We were finally able to order entrees, which again took forever. Ok I understand it is a Friday night, but being at a restaurant for over 2 hours just waiting for majority if the time is ridiculous. When the entrees came out the turkey burger I ordered had the red onion mayo on it which I had asked her to take off. When she came back to the table I asked her how long it would take to remake it (because the mayo was smothered on the top and bottom bun which made it impossible to wipe off). She said she would have it out within 5-10 , minutes. I agreed to have to remade but after 15 ,minutes I asked her how much longer, she said it was coming out. It took 25 minutes to get a remade turkey burger!!!! Really!!! That's not the worst part. This time it came out without the grilled onion (so wrong again)!!
I called our server over I explained to her it came out without the onions (do you think she offered to bring some out) absolutely not she just looked at me like she had no clue what to say. She says don't worry I'll discount your bill (like I was just looking for this the entire time). I think not!! I don't need your discount, how about the right order and some decent service!!!! Remind you by the time I got the food everyone else was finished eating. Dessert was out of the question at this point, although it was never offered anyway!!!
To finish the night our server brings the bill, wait for it!!!!!!! With a $3 discount of off my $16 burger. Hahahahaha. All I could do was laugh... I called the manager over (he never gave his name or acted like he was remotely interested in what I had to say... He was a middle eastern man if the management reads this or cares)
He listens to what I have to say the says okay!?!?!?!?
Okay what? I'll talk to her! I don't know what you want me to do!!!
Absolutely nothing sir! Please let your server know her tip was the burger she brought out wrong twice and did not in anyway attempt to fix and the $3 discount she thought she was doing me a favor with.... I will make sure to never come back and advise my friends the same...
I dine out regularly and never expect comps, free food or any special treatment. The only time I bring it to the attention of management is when the restaurant is at fault and providing the type of service they say they provide. Especially with strip prices...
Sugar factory get it together!!!!! What a joke! I have friends who I have shared this experience with and they said they have had similar experiences and no longer go here also!!!
I'm sure sugar factory does not care because they rely on out of towners and not repeat business....
0 stars
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