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  • COUPON USERS BEWARE...We went in for dinner tonight after receiving a coupon in the Valpak mailer earlier this week. Coupon stated "Happy Hour Special, 4pm-6pm Weekdays, 50% off Pizza, Dine-in only." We ordered our food (x-large veggie and 2 very diluted iced teas & 1 lemonade) ate, then the server brings us our check w/out the discount. I inquire about the happy hour pizza special and she says that it only applies for weekdays Mon-Thurs, so I break out w/ the Valpak mailer which states nothing of the Mon-Thurs and then she changes her response to, "oh that was an old coupon that they are no longer honoring." So I ask to speak w/ the manager or owner and she says they are not onsite today, but after repeating myself she changes her response and tells me the manager is in the back. She comes back out and tells me the manager is busy at the oven and that she wouldn't be able to honor the happy hour special but would be able to give me $5 off. At that point I'm beyond frustrated and demand to speak w/ the manager in person otherwise the police would be called. I'm sorry I know this may be a little extreme but I refuse to let some fraudsters rip me off, no matter how insignificant the discount is, so I stood my ground. The manager ends up coming out and then proceeds to blame Valpak advertising, stating she did not know why they were still printing the coupons since they were no longer honoring them. I tell her that was not fair to their customers as that is false advertising and they could get sued & her exact words to me, "I'll take my chances." She finally relents, begrudgingly and honors the 50% off happy hour special as advertised in the March 2016 Valpak mailers. Perhaps I should've known this was going to be a bad night as we waited about 5-10 mins when we first came in before we were even greeted as there were no employees in the front, dining area or even at the bar. I'm assuming this pizza joint is either one going out of business soon and do not give a rat's a** about their customers or two they truly lack the skills to run a business professionally and are in dire need of a refresher course in business basics & customer service.
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