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  • Overall, XO Prime was alright. I got the crab bisque ($10.95) and the Delmonico steak ($39.95) with some Red Wine Reduction sauce ($3.00). The crab bisque was REALLY good, but the steak was just okay. The worst part of the experience was the service. Our server was really nice, but he was really bad too. Any time he left, regardless for what reason, it would take him at least 15 to 20 minutes to come back. A friend ordered a jack and coke, took 20 minutes. We asked for the checks, too 20 minutes. There was an error on the check, took 20 minutes to fix. Gave him our credit card IMMEDIATELY because we didn't want to have to wait 20 minutes for him to come back and get them, took 20 minutes for him to bring the credit cards back. A friend ordered the Caesar salad with chicken, but he forgot the chicken. He took it back and got my friend the chicken, and comped the salad, but again that whole process took 20 minutes (I was long done with the bisque before he got his new salad. Lastly, the sides came out after our steaks (i.e. baked potato ($8.95) & truffle creamy sweet corn). Again, he comped the sides, which was nice, but it was still annoying. Overall, we (4 of us) were there for just under 3 hours! And I don't think we really did anything to make that happen, it was largely the service's fault. I don't frequent downtown Cleveland that often, so I would try something else next time.
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