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  • The upstairs AC stopped working so we called The Cooling Company and they were able to send someone out that same day, which was great. The repairman that showed up was polite and had a professional demeanor. He took a look at the AC unit and concluded that the issue was the capacitor. He said that to replace the capacitor would cost $510. He then began going over the options to replace the one AC unit since ours is old, and both of those options were crazy expensive at either $8,085 or $11,480. (And on top of it all, the repairman left everything open and unplugged/unwired on the AC unit!) The pricing for all the options seemed way higher than they should be, so we told him we'd contact the company if we decided to go ahead with any of the options. We had a different company come out today and it turned out to be a $100 repair to replace the capacitor; MUCH cheaper than the minimum we were quoted by The Cooling Company. Our upstairs AC is now running beautifully. So, one of three things is going on: 1) the company is hiring people who really do not know their stuff; 2) the company trains people to engage in deceptive practices in the hopes of scamming people; 3) the company has at least one employee who engages in deceptive practices in the hopes of scamming people. Given all the other enormously positive reviews this company has gotten, I was particularly disappointed and disheartened with our experience. I'm not an HVAC expert by any means, but I have at least a vague idea of what ballpark the prices should be in. There might be (probably are?) people out there who don't know what price range certain AC repairs should be in and they might have just been desperate enough in the hot weather to get the AC working that they might have gone for one of the options given. [Also, for a company called "The Cooling Company" shouldn't "cooling" be the first thing listed under your company name rather than "heating"? I know heating is the first part of HVAC, but it's not called The HVAC Company...]
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