Took my brand new Kia Soul (purchased at Jim Marsh Kia) car in to Jim Marsh auto body shop to have overspray cleaned off my car. They did an ok job on the hood of the car, but the rest of the car, especially the roof wasn't even touched. They said I needed to be specific on what I wanted cleaned. The head guy in charge, John Kiker, blamed the guy who have me the estimate, Todd, for not giving detailed instructions to the person who did the work.
Cleaning overspray off the car was the job. THE WHOLE CAR, not just portions of it.