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  • I would avoid this place at all costs. The manager (Adrian) was extremely rude to me, and tried to sell me extra services that Volkswagon later told me were not necessary. Additionally, when I went to pay, he swiped my card 3 times, then handed it back to me and told me it wouldn't swipe. I asked him to punch it in, and he rolled his eyes, sighed, and said "I'm really not supposed to do that". What? The worst part was a couple hours later, I looked at the interior of my car and noticed it was absolutely FILTHY. Apparently the tech had a dirty uniform on. When I called to talk to the manager about it, he told me he'd need to see the damage in person. When I went back to show him, he was rude again, tried to tell me I couldn't prove they got the car dirty, and told me I'd have to bring it back and he'd clean it while I wait, which would take about 2 hours. I told him I'd prefer to have a professional clean it, and he gave me even more attitude and told me he is a professional. Honestly, I was scared he would tamper with my car at this point. I got in touch with the regional manager, who told me he would pay to have the car cleaned, no problem. So I got in touch with a mobile detail company, and asked Just Brakes to pay him directly. When the day came for the cleaning, the mobile detail guy went to Just Brakes to get paid. They said they didn't have enough cash ($80), and were extremely rude to him as well. So I reluctantly paid the mobile detail guy myself, (who was excellent). My problems didn't end there. I went back a different day, and the assistant manager told me he couldn't pay me, only the store manager could. A few days later, I called and asked Adrian if they could finally pay me the money they owed me. He said he could, so I went over to the shop immediately. He had me wait for about 10 minutes before going to get me the cash owed. When he came back with the money, he shoved it across the counter without saying a word or making eye contact. I would avoid this place - they'll get your car dirty, and give you attitude about it. I really didn't enjoy being treated like a liar and an inconvenience by the store manager. Also, my brakes now make a strange noise that they didn't make before. Avoid.
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