What has happened to this place?? I booked this appointment with no issues. I was given a nine o clock appointment. Around 8:30 am I get two frantic phone calls saying that they need to reschedule. I'm already at the place at this point since I was driving from downtown. The front desk lady said they would work something out. Alright fine with me. She takes me downstairs where one of the teachers was going to perform the wax. Nope not so much. She keeps mentioning how she didn't know there was an appointment and why did they schedule me? Blah blah blah. As if it was somehow my fault. She also said I needed to wait an additional undetermined amount of time since the wax wasn't heated yet. I gently asked about how long that would take and she didn't know! You're a teacher at a cosmetology school and you don't know when the wax will be heated? The level of incompetence is astounding. As I was left alone I simply walked out of the place, no need to really tell them since they didn't even know I had an appointment anyways right? I'll be paying full price somewhere else. Plus they haven't carried actual Aveda products for quite some time.