THIS PLACE IS AMAZING! I'm from California and was thrilled to find such a quality spa hidden away in south Charlotte. Those previous reviews were the complete opposite of the experiences my friends and I have had a lavender spa. And we've been regular customers for 2 years. Yes, their high-end luxury services are slightly more expensive than other small nail salons, because they are a SPA. They offer the express mani/pedis at a cheaper price that doesn't include all the pampering and paraffin wax etc, but my nails look GREAT, lasts 2 weeks with shellac paint, and i still got a nice massage - maybe because it wasn't so busy, they could spend more time on me. Regardless, i think if you tell them what you want, they would willingly and happily cater to you needs. I highly highly recommend this beautiful, relaxing spa to everyone!!