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  • I felt it was important to point out the tremendous service I received today, and previously, at Camelback Ford. This dealership and its employees have truly and sincerely earned my respect, my customer loyalty, and my future business. I bought a 2014 Ford Mustang last month (November 2013). It is a beauty. The aftermarket tint had a few problems, as any new car will have a few minor kinks to remedy. I took it in to the service department. Mr. Torrence Hawkins (nicknamed "Hawk"), was one of the most professional and dedicated people I have ever come across at an auto dealership. He would not let me have my car back until the job was done to perfection. He scrutinized every detail. When was the last time a businessperson was so concerned about your property that they refused to quit until the job was done just right? I can't personally remember another instance when someone else cared about my car that much. Additionally, my brand new, beautiful Mustang just got a door ding less than a month in. I was crushed. I knew for certain that I was going to get soaked to get it back to its previous, unblemished state. But Hawk and Operations Manager Kurt Fowler had a look at it and just told me, "You just bought it, we're going to get it fixed up for you." Just like that!!! I was speechless! I could barely comprehend what they just told me. They were under absolutely no obligation to fix it at their expense. They did not have to go out of their way to help me. AND...Hawk even provided me with a rental car. The body shop was quite busy and Hawk got me the rental car for a few days. Additionally, to my amazement, at the end of business the same day, Hawk called and told me everything was done. The tint was redone and the rear fender was as though the ding never existed. (My thanks to the unknown body shop expert who fixed it). I truly cannot express how stunned I was, that a business that had already received my money, would go out of its way for its customer in such a fashion. I am simply amazed that a business that did not have to do something like this, did it without hesitation. Camelback Ford, a sincere thank you from a grateful customer.
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