Maybe it's too much volume for the lunch crowd...waited 35 mins for food--shrimp came out cold, pizza burnt. Hostess while cleaning another table flung the remnant food to the ground and our table. I mean, I get it. But it was a comical trip to say the least. We try this chilis every few years thinking it will change...and maybe it will! :/ with all that said, servers were pleasant and while hurried they were still attentive :)