I needed the little plastic piece on the heels of a pair of pumps replaced, they fixed it in less than 10 minutes! It made my entire day, I've never been more happy. I had been dreading getting the shoes fixed expecting it to take weeks! But they were able to do it in less than 10 minutes while I waited. The shoes are perfect now. 10/10 recommend, it was such a little thing but it made me so happy, it basically made my entire day.