Customer service a bit lacking at this place. Stopped by 8am on Tuesday. I saw 3 employees behind the counter, giving priority to the drive-thru. By the time I was "helped" I felt a bit hurried. Roxanne did not seem to have a good day. Just grabbed my dozen and my coffee.
Mind you, I'm not a patron of DD, so was unfamiliar how the ordering system works. Seems there are different tiers of doughnuts. Anything "special" or not of the ordinary had an up-charge. They go from $0.40 extra, to not being included in the dozen purchase price, meaning and I was told, "that (doughnut) has a price of its own.
So just be aware that their advertised special doughnut that's plastered all over their windows comes with an up-charge.
I should've just went to a local place instead.