My husband and I came in on a Friday night around 8 pm.. The bar area and dining room were dimly lit and to our surprise almost empty. We were told to take a seat. We sat and waited for our server until I believed to have been forgotten. We flagged a waitress down. She took our drink orders and sent our server to our table. Our drinks arrived 10 mins later. The mint was fresh in my Mojito however the limes in both our drinks were discolored and unpleasant looking. A waitress came over beside our table and started polishing dinnerware and talking on her cell phone in a very loud manner. I wished she would have chosen a different table away from us to do this task as there were many others to chose from. Our burgers arrived with a side of thin cut, crispy fries and burger fixins. We topped our burgers with the veggies only to realize that the chipotle mayo was missing. Our server apologized and bought us the condiment. My husband and I each had a hard time eating our burgers. The kaiser roll they came on was just too tough for our liking. With eat bite we took the inside of our burgers would push out into our hands. I ended up dumping my burger contents on my plate and just eating the patty. The patty itself tasted charred and was a very nice quality beef. They were cooked to our liking. The experience in this restaurant was okay, far from the worst and far from the best. Pretty much just a 'meh' experience.