My most recent experience has changed my opinion of Best Buy.
Almost all of my experiences here have been negative. A few years ago, it got so bad, that I decided to quit shopping at best buy all together.
Last week, I stopped in while comparing phones and I had a wonderfully positive experience while purchasing a phone. The woman who helped me was named Candace. She could not have been kinder or more knowledgeable. She invested the time into me to ensure I understood the phone and plan options. She truly seemed to care that I was happy with my purchase. I purchased the Verizon Iphone 5 for $1 and was able to take advantage of a special deal (which NO one, including Verizon directly was offering). For the same price that I would have paid for 2GB of data per month, Candace and Best Buy were able to get me 6GB a data per month.
Keep hiring people like Candace and my opinion of Best Buy may change!