I reached out to Decor Rent recently to inquire about pricing for wedding decor for my venue. Upon going back and forth I was asked if I wanted to make an appointment to see the show room and samples. Here's me thinking I was coming to actually see something.
When I arrived I wasn't even greeting or thanked for coming in. I saw his office as I walked in and he sat there and looked at me. I informed him I was here for a 12pm appointment he said his wife would be with me shortly. When his wife approached she didn't introduce herself, didn't shake hands. I showed her a picture of what I was looking for. She threw on a table cloth on a table and said "this is what it will look like". Seriously? I drove 30 minutes from Mississauga for you to throw a table cloth on? WOW.
When I asked if she could show me some pictures of head tables they had done in the past she said "yeah you can go to our Facebook page". I asked if she could give me a detailed estimate of what I requested with taxes, delivery or any other charges. She claimed it was all in the email.
A wedding is one of the most important and special days of your life. All vendors should care about the bride and grooms vision, care about details and make you feel special.
I was so unimpressed when I left and it really made me feel not welcome, like it was just another job.