rev:text
| - To be fair, I have to say Vdara is a very nice hotel. Room and amenities are nice and easily accessed. In addition, it is centrally located to all the "Hip" places. Around the corner from Aria, City Center, and Cosmopolitan Casino.
We got our room through Travelzoo, Jet Luxury Resort at a good deal of $240 for 2 nights. Their Deluxe room included a stove, fridge, microwave, gorgeous bathroom and 2 tvs. It was a bit small, but who really stays in their room in Vegas anyhow? Anyway, we arrived at 9am and tried checking but told that since we booked our room through a third party, our room was already assigned and the prior guest wasn't checked out. I understand that trying to check in at 9am but a bit to early, so I told the clerk to keep me apprised and went to have a light breakfast at the Market Cafe.
About an hour later, I checked in with the clerk at 11am and was told the previous guest already checked out and will put a rush on the cleaning service so please check back with them at 11:30am. We decided to give them plenty of time, so an hour an a half later, we went back, spoke to another clerk, but was told that the previous guest hasn't checked out and it will be another couple more hours. Um, What?!?! We're just not willing to wait that long, and since we already got our keys, we went right up, paid the cleaning lady $20 to put a rush on it and 20 minutes later, we kicked off our shoes and took a nap. The hotel didn't even bother notifying us that the room was ready.
I understand that it's a busy hotel and they have to deal with thousands of guest each day, but I really don't appreciate the runaround.
|