This is one of many commercial Cracker Barrel restaurants, so I would equate them to a corporate business. I've noticed that the portions and quality of the food has changed. I sent my ham back because it was a flimsy piece ( see pic) with gristle. It looked like a piece of sandwich ham as opposed to breakfast, steak ham.
The Waitress was attentive and Manager was amenable, but really, truly, the corporate way is what it is. For tourists, have at it. For locals, I recommend breakfast at The Vic ( food quality is much better), Cafe 25:35, Big Bear diner ( Avondale) or TJ's ( Avondale). Two stars for the Staff.