We transferred to the area from Chicago and had a low image of cable companies as Comcast is awful at customer experience! Upon stepping into this Cox store we were blown away by the freshness of the decor and the ability for the staff working there to get people's issues fixed and get them on their way!
We ordered our new service with Ryan Schultz who could not be nicer and more professional. This guy is passionate about what he does and it shows! He easily explained their cable bundles and assessed our needs as to not waste our money or time. We totally appreciate that! Ryan worked very hard to make sure we were so happy with our new service and constantly told us he appreciated us choosing Cox.
Stanly was our installer who came to our home. He continued right on Ryan's passion of service and product knowledge. Stanly was super positive, friendly, smart, and helpful. We went over our wishlist for locations in our new home and everything was set up perfectly. Stanly even had some suggestions as to other equipment we may need if we didn't get the best wifi due to our home design.
Ryan even called us after installation to make sure all was good to go! It was a bonus that Ryan happened to be from Wisconsin (where we lived before Chicago)....so we had great fun talking about sports and such while he was waiting for the system to update our information. Thank you Cox for hiring such great staff....they made me feel important, like a family member, cared for, and appreciated. Bravo!