This is at Performance Bicycle, Chandler AZ: Helpful and courteous while buying bike. After that, it is a very different story. I called on the telephone, I repeat, I called. The answering woman does not want to listen to my explanation of the situation and why I'm calling and vigerously interupts. I tell her I want to finish my explanation and she puts me on hold. I have to call back. A man answers and as I begin to explain why I'm calling he is immediately aggressive and defensive assuming that I'm insisting on receiving my bicycle on this day. I have to calm him down so we can talk, he still won't calm down. Finally I explain that I accept that the bike won't be ready today but that I have simply called to find out when I can pick it up. Very unpleasant conversation. I've been to other Performance Bike stores with no problems.